Alcohol and nudity are not permitted in the sauna. The Wildwater Sauna operators reserve the right to refuse admission to intoxicated persons.
Any hanging jewellery should be removed before entering the sauna to prevent burning.
All persons using the sauna do so at their own risk. If you have any reservations regarding sauna use, such as medical conditions, underlying health problems, the use of prescription drugs or pregnancy, it is essential that you consult your GP before making a booking.
Sauna etiquette must be adhered to at all times. This includes;
Washing feet in the bucket provided before entering the sauna
Sitting on a towel at all times
Staying in the sauna for no longer than 20 min at a time (we recommend 5-15 min sessions)
Gently pouring water onto the sauna stove; do not dump water
Only pouring the provided 'sauna water' on hot rocks and nothing else
Getting changed within your booked time slot, if you'd like to use the changing room.
All persons using the sea as a 'cold plunge' do so at their own risk. It is your own responsibility to ensure that you are a capable swimmer and can handle being exposed to the cold temperatures and varying conditions of the sea.
Anyone under the age of 16 are not permitted to use the sauna. If you are making this booking on behalf of a group, it is your responsibility to make all users aware of the terms and conditions and to practice safe sauna use, as well as making others aware of what to bring and other useful information.
The Wildwater Sauna operators reserve the right to refuse admission for any reason that may be deemed a health and safety risk. Refunds will not be offered to anyone refused admission.
Cancellation Policy
48h+: cancel on your account for full refund or reschedule for an alternative available time slot in the 3-week booking window
48-24h: although no credit is guaranteed for last minute cancellations, we'll always do our best to fill the slot to be able to offer credit / reschedule your booking within the 3-week booking window; please email us to cancel / reschedule within 48-24h before your scheduled booking
-24h: unfortunately we're unable to reschedule / offer credit with less than 24h notice
We do not offer credit for ‘no shows’
All sauna sessions are transferable, if you are unable to attend; you can gift your session to a friend / family if you're unable to attend last minute.
Gift Vouchers
Gift vouchers are valid for 365 days from purchase. To redeem, please email info@wildwatersauna.com to arrange your session.
Gift vouchers are valid for the amount chosen at the time of purchase, any difference in price will be paid by the customer upon booking an experience.
Gift vouchers are non-refundable.
Gift voucher needs to be used in one go, and cannot be used on multiple bookings at a lesser value. Please purchase multiple vouchers in this case.
The gift voucher is not redeemable for cash or against the purchase of another gift voucher.
Gift vouchers cannot be combined with other vouchers and is not valid with other promos and offers.
If gift voucher is used without permission, a replacement will not be provided in these circumstances.
Use of the gift voucher constitutes acceptance of our Terms & Conditions and we therefore recommend you read them carefully before purchasing.
PRIVACY POLICY
This privacy policy explains how Wildwater Sauna will process the data relating to you that you provide to us, or that we may collect, when you visit our website at www.wildwatersauna.com (Website).
We are committed to protecting the personal data that we obtain. The privacy and confidentiality of our clients and visitors to our Website matter to us. We will deal with your personal data in compliance with all current applicable data protection laws.
Our Website may contain hyperlinks to third party websites. These third party websites operate independently from us, and we cannot accept any responsibility or liability for the privacy practices of such third parties nor the availability of these external sites or resources. The appearance of such links on our Website is not an endorsement. Should you use any of these websites, such use is at your own risk and we would advise that you review their respective privacy policies.
How do we collect your data?
Contact Form – When you complete a contact form, we collect your name, email address and any further information you choose to provide in your message.
Telephone Data – We will only collect personal information that you consent to provide to us in order to deliver a service.
Email Data that you provide – When you contact us via email, we will retain your email and our response to it for as long as the business issue remains and there is a legitimate interest. We store this data for five years after your last interaction with us, unless you withdraw consent.
Face to Face Contact – If you provided your contact details to us face to face, we may contact you via email, post or telephone. The legal basis for this is legitimate interest. We store this data for five years after your last interaction with us, unless you withdraw consent.
Cookies & Analytics – Our Website does not use cookies. Our Website uses website analytics, including Google Analytics, to evaluate and improve our Website, personalise your experience and to offer the best, most accessible service possible to all of our customers.
To find out more about Google Analytics and to learn how to opt out, please visit:
How Google uses information from sites or apps that use their services, or https://tools.google.com/dlpage/gaoptout/.
When you visit our Website, these analytics service providers may collect the following data, which will almost always be anonymised and aggregated before reporting back to us:
number of visitors to our Website
pages visited while at the Website and time spent per page
page interaction information, such as scrolling, clicks and browsing methods
websites where visitors have come from and where they go afterwards
page response times and any download errors
date and time of the visit
other technical information relating to end user device, such as IP address, access status/HTTP status code, your operating system and interface or browser plug-in
We process this information to understand how visitors use our Website and to compile statistical reports regarding that activity.
This processing is crucial to the running of our business and we therefore undertake such monitoring in the pursuit of our legitimate interests in improving our Website to provide a better service and source of information to visitors. This information is not used to develop a personal profile of you.
Existing customers
If you are already a customer of The Wildwater Sauna, we will hold your data under the legal basis of legitimate interest and may send you marketing materials, unless you withdraw consent.
Marketing
Where we provide you with information about our services or offers (via our newsletters), or if we contact you for market research purposes (such as surveys and feedback requests), we will only use your personal information in this way in accordance with laws relating to marketing directly to individuals, and in the pursuit of our legitimate interest of marketing our business. If you have asked to be added to our mailing list, we will provide your details to a third party company called MailChimp that helps us to produce and manage our newsletters. We provide these communications on the basis that you have asked to receive these. If you change your mind, you may opt-out at any time via the unsubscribe feature that appears in our emails or by contacting us at info@wildwatersauna.com
Your rights in relation to the personal data that we process
You have the following rights over the way we process personal data relating to you. We aim to comply without undue delay, and within one month at the latest:
to ask for a copy of data we are processing about you and have inaccuracies corrected;
to ask us to restrict, stop processing, or to delete your personal data;
to request a machine readable copy of your personal data, which you can use with another service provider. Where it is technically feasible, you can ask us to send this information directly to another provider if you prefer; and
To make a complaint to a data protection regulator. You may contact them at: https://ico.org.uk/concerns/. To make a request in relation to any of the aforementioned rights, please contact us at info@wildwatersauna.com.
Changes to this Policy
This privacy policy may be updated from time to time. We will notify you of any changes to our privacy policy by posting the new privacy policy on our Website. You are advised to consult this privacy policy webpage regularly for any changes.
Contact
Questions, comments and requests in relation to this privacy policy are welcome and should be addressed to info@wildwatersauna.com